Complaints Manager, Adult Care Services Job at Hertfordshire County Council – Hertford

Job Duties:
Hertfordshire County Council provides adult social care services for thousands of older people and adults with disabilities, as well as supporting carers.

This post will support, guide and advise Adult Care Services staff to meet its’ responsibilities for managing and responding to complaints.

We’re looking for a credible complaints professional to guide and support our staff to provide excellent customer service and complaints responses to people supported by adult social care and carers. You’ll have excellent written and verbal communications skills, a core customer service ethos and an understanding of social care – as well as being supportive, resilient and approachable.

Closing Date: 9 May 2021

Interview Date: 20 & 21 May 2021

For an informal discussion and more information please contact: Kam Bhangal on 01992 556169.

Benefits of Working for HCC:
Flexible Working Arrangements (depending on the role)

Excellent Career Development

Salary Exchange for Additional Benefits

Excellent Pension Scheme with Employer Contributions

Shopping Discounts

Support Groups & Wellbeing Schemes

Application Information

How to Apply: Please follow the ‘Apply for Job’ button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.

Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.

Additional Information

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Diversity: We are an inclusive employer and value a diverse workforce

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

About the Company

Company: Hertfordshire County Council –

Company Location:  Hertford

Estimated Salary:

About Hertfordshire County Council -