Senior Admin Support Officer Complaints Job at Hertfordshire County Council – Hertford

Job Duties:
We are actively recruiting for 3 Senior Admin Support Officers -Complaints within the Customer Interaction Team. This is an exciting opportunity to work in a challenging but rewarding role dealing with highway complaints and enquiries. We are looking for 3 highly motivated and enthusiastic people to join our busy team as Senior Support Officers.

You will possess excellent attention to detail, be a good team leader with the ability to work in different teams to deliver projects. Excellent communication, IT, and customer service skills are essential. You will have an enquiring mind and be able to work well as part of the Customer Interaction Team.

When applying please provide a supporting statement demonstrating how you meet the criteria of the role against the person specification area of the Job Outline for this role.

The deadline for applications is 25th April 2021, For an informal chat please contact Magdalena Lennox on 01992 658362 or Joe Moir on 01992 658210.

Closing Date: 25th April 2021

Interview Dates: 12th, 13th & 14th May 2021

Benefits of Working for HCC:
Flexible Working Arrangements (depending on the role)

Excellent Career Development

Salary Exchange for Additional Benefits

Excellent Pension Scheme with Employer Contributions

Shopping Discounts

Support Groups & Wellbeing Schemes

Application Information

How to Apply: Please follow the ‘Apply for Job’ button at the bottom of the screen. As part of the application you will be required to upload your most recent CV ensuring gaps in employment have been addressed and includes your current, or most recent, employer. You are also asked to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the Person Specification area of the attached Job Outline. If you do not supply a supporting statement, your application will be rejected.

Important Note re Interviews: Where we are able to, and in accordance with current COVID-19 Government guidelines in regard to social distancing, all interviews will be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, should you be shortlisted for an interview.

Additional Information

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Diversity: We are an inclusive employer and value a diverse workforce

Why Hertfordshire: Watch our ‘Why Hertfordshire’ video. Our staff use their own words to tell their story and share their experiences of what it is like working here. Take your next step in your career.

About the Company

Company: Hertfordshire County Council –

Company Location:  Hertford

Estimated Salary:

About Hertfordshire County Council -