Senior Capacity Operation Engineer Job at ServiceNow – Dublin

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:
Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud

Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base

Enhance processes and tools necessary to simplify and provide consistent project execution

Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation


Intermediate to advance understanding of service and components of enterprise cloud capacity operations

Proactively monitor and maintain site-wide Capacity demands

Experience in fast-paced operations and engineering environments

Good understanding of MySQL and database concepts

Experience in DNS/DHCP and PXE boot kickstart process and bare-metal deployments

Linux System Admin skills, preferably working knowledge on CentOs

Develop bash or python scripts to perform repetitive operation tasks

Basic understanding of enterprise-class server hardware eg. Dell

Basic understanding of storage concepts such as NFS, iSCSI

Collaborate with partner teams to develop automation strategies and deployment processes

Proven track record of taking ownership and driving results

Team collaboration and fit is essential

Role requires working in 24/7 shifts on a rotational basis.


Basic understanding of ServiceNow asset management

Storage configuration concepts configuration and experience

Intermediate to advanced network troubleshooting skills

Knowledge of Puppet configuration management

Good to have Python, Linux shell scripting, Microsoft PowerShell

Exposure in Azure is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

About the Company

Company: ServiceNow –

Company Location:  Dublin

Estimated Salary:

About ServiceNow -