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Senior Office Assistant – Bilingual Jobs in Eugene, OR at Lane County Government

Title: Senior Office Assistant – Bilingual

Company: Lane County Government

Location: Eugene, OR

About the Position
This position is housed in the Community Justice and Rehabilitation Services Department. This position will join the Lane County Family Mediation section of the Restorative Services unit:
Our ideal candidate is someone who:

Has strong interpersonal skills;
Able to work independently;
Excels at attention to detail and tracking case details;
Is self-motivated to satisfy client and team member needs efficiently and effectively;
Has good judgment;
Is adaptable and able to move between tasks depending on client needs;
Anticipates program needs and is able to prioritize responsibilities to meet deadlines;
Is familiar with (or interested in becoming proficient in) reviewing cases and filing documents in Oregon’s Odyssey e-file & Serve eCourt System; and
Is able to successfully engage with upset or difficult-to-work-with clients on a semi-frequent basis.

This position will:

Ensure high quality customer service for clients and the Court via phone and email (and in-person as needed by the program)
Prepare parent education classes including registration, court documents, and attorney correspondence.
File documents in e-court.
Process scheduling for multiple service areas and the team, including but not limited to, mediations and Family Check-Up.
Process billing; accept payments, distribute incentives, and other cash management matters.
Coordinate communication with stakeholders for the Lane County domestic relations status hearings. The status hearings are currently taking place remotely, but may resume in-person in the future.
Correspond with clients via multiple channels of communication.
Be the first point of contact and key liaison between clients and program staff.
Create and maintain client records for multiple service areas.
Enter program data and assist in the preparation of reports.
Other duties as assigned. Assigned duties are subject to change based on program need.

About the Division
Lane County Youth Services (YS) provides assessment, probation, training, counseling, and detention services for all youth, ages 12-17 years old, referred by local law enforcement because of criminal behavior.
About the Family Mediation Team:

We are a small team that provides multiple services to prevent, reduce, and resolve family conflict, and to promote healthy family interactions.
We strive to offer a collegial work environment built on trust and mutual care for one another.
We are seeking someone to join our team as our Sr. Bilingual Office Assistant.

Our team offers:

A commitment to high-quality services and continued learning.
Clear training, structure, routine, and expectations.
A collegial work dynamic where professionalism, connection, and humor are encouraged.
A team that is committed to advancing diversity, equity, and inclusion initiatives, and to correcting our own biases and mistakes.
Hybrid telework opportunities.


Equivalent to the completion of the twelfth grade.
Three years of responsible office assistance, support and clerical experience.
An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Testing Requirements:

Sr. Office Assistant Hiring Test
Microsoft Whole Proficiency Test
Spanish Bilingual Test
Applicants who score 65% or higher on the supplemental question scoring will take the Sr. OA hiring test. Applicants who score 65% or higher on the Sr. OA hiring test forwarded in the process and will take the Microsoft whole test. Applicants who score 65% or higher will be forwarded for an interview.

Studies have shown that women, BIPOC, Persons with Disabilities, and Neuro Divergent individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

This position is subject to a full criminal offender information record check. If fingerprinting is required, the fee is paid for by the successful candidate and the expense is non-reimbursable.
In accordance with county policy, the incumbent of this position is required to be fully vaccinated against COVID-19, or have an approved medical or religious exception, prior to starting work.

Schedule: Monday – Friday; 8:00am – 5:00pm
*This is an AFSCME represented position*
Job Type: Full-time
Pay: $20.85 – $27.86 per hour

Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance


8 hour shift
Day shift
Monday to Friday


Clerical: 3 years (Required)


Spanish (Required)

Work Location: One location

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About Lane County Government