Staff Technical Program Manager Job at ServiceNow – Dublin

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:
When you join the PlatformX technical program management team you will work side-by-side with some of the most innovative and collaborative product and technology leaders. You will be supporting the teams in all aspects of their operation to ensure successful development and release of these cutting-edge technologies. A major part is helping to identify and improve areas of process, approach, structure, or information flow that are holding the team back from getting to success easily. You will play a major role in successfully delivering the latest technologies that will help ServiceNow scale and grow.

You will partner with Engineering Managers and Product Managers to plan and prioritize work

You will be working with Stakeholders to understand requirements and negotiate solutions to issues

You will drive process improvements toward the consistent successful delivery of working product

You will be engaging the teams on multiple levels of planning and execution from release, to milestone, to sometimes even sprint-level

You will identify and manage cross-team collaboration and dependencies

You will be removing impediments to delivery of the initiatives

You will support the teams internal and external visibility to progress, status, timelines, risks and achievements


To be successful in this role you have:
We need someone who is process-oriented, results driven, and able to drive the software release process and collaborate to build the roadmap for the future. The key to success is the ability to be a flexible thinker and outstanding communicator who is comfortable working cross-functionally to develop and manage rigorous, well-communicated deliverables. In this role, you will drive delivery and capability excellence through the design, development and delivery of solutions and services.

Build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups

Proven ability to lead through influence

Ability to work effectively in both strategic and tactical spaces

Strong critical thinking and problem-solving skills

Excellent organizational skills to be able to coordinate complicated efforts and environments

High emotional intelligence to effectively manage a diverse team working in different environments

Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation

Demonstrated competence in key program management best practices: program planning, schedule construction and management; risk assessment & mitigation, change management and predictive metrics

Encourage, support, and guide continuous improvement of the team, its products, and processed

An orientation for execution with a strong process and metrics focus

Clearly communicate changes/requests to the team and status/compromises to stakeholders


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

About the Company

Company: ServiceNow –

Company Location:  Dublin

Estimated Salary:

About ServiceNow -